View List Of Customers

How to get here in the Web Console?
  In the top menu, select: "Server Admin->Reseller Management->List of Reseller" and click on the "Reseller Name"
You can view the list of customers under the resellers tree on your left hand side and also in the list of customers table placed right to the resellers tree.

This page lists all the customers added to the reseller (or added to the server if reseller management is disabled) in the server with the following details:

Customer Name : The name of customer. This is unique for each customer

MCALs Allotted - This is the number of MCAL units allotted to the customer. If the clients under a customer consume all of the MCALs allotted to that Customer, then none of the Clients under that customer can backup to the backup server, even though there may be MCAL units available in the backup server. It is not necessary to manually allocate MCALs to customer. You can choose "Automatically use MCALs as required" option from "Advanced Configuration" section when creating/editing Resellers/Customers. If MCALs are not manually limited to the customer, then the backup server will automatically use the MCALs available in the server pool. You only need to allocate MCALs to a customer if you want to restrict only certain number of clients to backup.

Total MCALs used till date - This is the total number of MCALs used by the different client machines under this Customer.

Allotted Space - This is the total backup disk space allotted to the customer.

Used Space : The disk space currently occupied by the backup data from all clients listed under this customer.

Actions : The action icons under this column are linked to each of the customer administration/management pages. The following hyper-linked customer management icons are available:

• Enable / Disable Auto Authorization : This action icon toggles between two states, i.e if Auto Authorization is enabled, you can disable it by clicking on this icon and vice versa. If you want the clients in this customer site to backup without your adding the client names ( IDs) manually in the server, then keep the Auto Authorization enabled for this customer.

• Activate /Deactivate : This action icon toggles between two states, i.e if the customer is active, then you can deactivate the customer and vice versa. Only active customers' clients are allowed to backup to the server. You can prevent a customer and hence all the clients under the customer from backing up to the server by simply deactivating the customer.

• Edit Customer : You can edit the customer settings by going to the "Edit Customer" page by clicking on this icon.

• Add New Client : Clicking on this icon will take you to the "Add New Client" page. Here you can add a new client for a customer using the ID for the client. Note that the client should use the same ID when it backs up to the server. Also note that if you have enabled Auto Authorization for this customer, then you need not add the clients manually. server will automatically add the clients as and when the client backs up to the server. You can always edit the client settings later.

• View Clients : Clicking on the customer name will take you to the page where all the backup clients under this customer are listed in a table format. You can administer and manage each client from this page.

• Proceed to Delete Customer - Clicking on this icon will take you to the Delete Customer Page.

• Edit Replication - Clicking on this icon will take you to configure Customer Replication Scheduling. Note that you can configure different scheduling options and replication servers for different customers. By default all customers will be replicated to the globally configured, replication configuration from the Replication Management page.

• Invoice Configuration - Clicking on this icon will take you to the Customer Invoice Configuration Page. From this page you can enable & choose invoice plan or disable invoicing for the customer.

• Invoice Report - Clicking on this icon will take you to the Customer Invoice Report. From this page you can view the generated customer invoice reports.

• Deleted Client/Backup Report : Clicking on this icon will take you to the "Deleted Reports" page. This page lists in a table format all the backups, clients etc. deleted by either the server administrator or by the client itself.

Please click on the specific action links to learn more about how to use each of the action icon to administer and manage your customers and their backup clients.