Home Print  

Test connectivity to Backup Server

Overview

With this feature you can check the connectivity from the client to the Backup Server. It also checks the various settings in the backup server to identify if the client can backup to the backup server.

How to get here in the Web Console?
 In the top menu, select: "Settings -> Test Connectivity to Backup Server". This is also available in step 3 of the following pages:
  • Backup -> Backup Schedule
  • Backup -> Plugin Backups -> SharePoint
  • Backup -> Plugin Backups -> Disk Image
  • Backup -> Plugin Backups -> MySQL

Test connectivity to Backup Server

This feature checks for the following:

  • DNS lookup - It checks if the client can resolve the backup server's hostname (FQDN). If this check fails, then check the DNS server in the client's network and make sure there is an entry for backup server's hostname. If the backup server has a static IP then try using that IP instead of the hostname.

  • Telnet & Ping - It checks if the client is able to reach the server. If this check fails, make sure the backup server is online and  is running on it. Also make sure that the firewall on both the client and the server side allows TCP/IP traffic from client to the server.

  • Server Type - This checks if the server connected to is a backup server or a replication server. Clients can restore files from the replication server. Clients cannot backup to a replication server.

  • Edition and Version - It checks the compatibility between editions/versions running in the client and the server. Client running SP edition cannot backup to a server running Pro Edition and vice versa. A client running a higher version of cannot backup to a backup server running a lower version of . For example, v2.2.5 client cannot backup to a backup server running v2.2.1.

  • Is this client available in the server - This checks if the client is already added in the backup server. If the client is not in the backup server, it will be added when the client connects to the backup server for the first time. The client will be added under the customer name that was specified during the installation of in the client. If that customer is not available in the backup server, the client will be added under the 'Default Customer'.

  • MCAL License - This checks if there are enough MCALs in the server for this client to backup. If this check fails, make sure enough MCALs are available in the server. If there are enough MCALs in the server, make sure the customer to which this client belongs to, has enough MCALs allocated or the MCAL allocation is set to AUTO.

  • Authentication - This checks if the client is authorized to backup to the server. If the client is set to 'Disable Auto Authorization' in the backup server, then the client has to be first authenticated with the backup server before it can start backing up. If the customer that this client belongs is set to 'Disable Auto Authorization', then the client has to be first added in the backup server with a password and the client needs to authenticate itself with the backup server with that password.

    If the client is added to the backup server with a password, then the client has to first authenticate with the server even if the customer and the client are set to 'Enable Auto Authorization'.

  • Activated - Checks the activation status of Reseller/Customer/Client.

Troubleshooting Tips

Limitations

Print  
Technical support-