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Reseller/Customer Invoice Report

Overview

In this page you can view the Invoice Reports which are generated for the particular Reseller/Customer. You can view the particular Invoice Report by clicking on the 'View' action icon.

How to get here in the Web Console?
 In the top menu,
For Reseller, select the menu "Server Admin -> Reseller Management -> List of Resellers" and click on the View Invoices (Action for the particular Reseller).

For Customer, select the menu "Server Admin -> Reseller Management -> List of Resellers" and click on the particular Reseller. This will list the customers under the Reseller. Now click on the View Invoices (Action for the particular Customer).

Generate Invoice

  • Generate Invoice - Invoice can be generated for specified dates and Emailed to the reseller/customer. Enter the following details:

  • From Date - Date from which the invoice is to be generated.

  • To Date - Date to which the invoice is to be generated.

  • Invoice using this plan - The invoice plan which is used to generate invoice report.

    By default, it shows the plan selected in the “Invoice Configuration” page. A new plan can be selected as well.

  • Also Email this report to - Enabling the checkbox will send the generated invoice to the recipient(s) of the reseller/customer. By default, it shows the email IDs configured in the “Invoice Configuration” page.

While configuring ‘Generate Invoice’ the user should make a note of the following:

  • ‘To Date’ should not be the current date or future date.

  • You cannot generate invoice for a period of more than one year.

  • ‘To Date’ should always be greater than ‘From Date’.

Invoice Report Summary

The Reseller/Customer Invoice reports list is listed in reverse chronological order, i.e., last invoice first. The following fields are listed:

  • Invoice Report Icons - The icons in this column represent the basis for Invoice report.

    Used Space - Pie chart
    Uncompressed Size - Bar chart with arrow
    Transferred Data Size - Up and down arrows

  • Billing Date - The date on which Invoice was generated.

  • Plan Name - Plan name used for invoice generation.

  • Billing Period - The days (period) for which the invoice is calculated.

  • Invoice Amount - The Invoice Amount for the generated Invoice.

  • Currency - The currency of the Invoice amount.

  • View - This action (click on icon) is to view the detailed Invoice Report.

Fields in the Invoice Report

  • Reseller/Customer Name - The name of the Reseller/Customer for whom the Invoice was generated.

  • Billing Date - The date on which the Invoice Report was generated.

  • Billing Period - The days (period) on which the Invoice is based.

  • Email - Email address of the Reseller/Customer.

Reseller/Customer Utilization Details

Used Space - This is the disk space occupied by the client's backup data in the backup server's storage location.

Uncompressed Size - This is the original size of the client's data before it was compressed and encrypted for backup.

Transferred Data - This is the actual amount of data transferred from/to the client machine to/from the backup server during backups and restores.

For example,

  • Size of the file when first backed up = 1.0 MB
  • Size of the file after modification = 1.2 MB
  • Modified data size = 0.2 MB
  • Compression ratio for backing up the file = 50%
  • Space used for Meta data in the backup server = 10 KB
  • Client restored the original file (version 0) once.

For this example, 's calculation is given below:

Used Space = 1.0 MB * 0.5 (initial full file backup) + 0.2 MB * 0.5 (for version file) + 10 kB (for meta data) = 0.601 MB.

Uncompressed Size = 1.0 MB (for initial full file backup) + 0.2 MB (for version file) = 1.2 MB

Transferred Size = 1.0 MB * 0.5 (initial full file backup) + 0.2 MB * 0.5 (version file)  + 1.0 MB * 0.5 (for restored file) = 1.1 MB

The following fields are shown in the Reseller/Customer Utilization Details:

  • Average Used Space/Uncompressed Size and Total Transferred Data Size [During billing period] - This is the Reseller's/Customer's average used space/uncompressed size and total transferred data size which is calculated for the purpose of Invoice generation. stores the used space/uncompressed size/transferred data size of the Reseller/Customer each day. During the Invoice generation, average used space/uncompressed size and total transferred data size for the Reseller/Customer is calculated based on the Invoice frequency. For example, if the frequency is 'Monthly', average used space for the Customer is calculated for the 30/31 days and the Invoice Amount is calculated for this based on the slab details specified in the plan.

  • Current Used Space/Uncompressed Size[as of billing date] - The total disk space used/uncompressed data size by all the customers and clients under this Reseller or clients under this Customer.

  • Total No. of Customers/Clients - This is the number of customers under the Reseller or clients under the Customer for which Invoices are calculated. The customer/client name and their used space/uncompressed size/transferred data size are shown.

  • Currency - The currency on which the Invoice is based.

  • Usage Charges as per the Invoice plan - Total amount payable for disk space usage/uncompressed size/transferred data size of all client machines backing up to the backup server during the Invoice period.

  • Per client machine charges - Minimum amount payable for each of the client machines backing up to the backup server during the Invoice period.

  • Surcharge - Surcharge payable for the client usage charged as per the Invoice plan.

  • MCALs Used - Total MCALs used by Reseller/Customer during the Invoice period.

  • Per MCAL charges - MCAL Charges payable for the Reseller/Customer as per the Invoice plan. This is calculated by multiplying Total MCALs used by the Reseller/Customer during the Invoice period with "per MCAL value".

  • Total Charges - The total Invoice Amount calculated for the Reseller/Customer. The total Invoice amount is sum of Usage Charges as per the Invoice plan, Per client machine charges and Surcharge.

Customer / Client Utilization Details

  • Customer Name/Client Name - Customer name/ ID of the client. If a client is deleted during the Invoice period, then the client name is displayed in the Invoice report with a deleted time stamp.

  • Current Used Space/Uncompressed Size [as of billing date] - The disk space used/uncompressed data size by that customer/client

Troubleshooting Tips

Limitations

  1. The Invoice details based on transferred data size are not available after recovering the backup server using Server Disaster Recovery feature.
  2. Invoice report may show incorrect 'per client charge' value for the clients which are migrated to another customer.
  3. Invoice amount may be little high, when creating Invoice report for customer for their deleted period.
  4. The client name detail is not available in the Invoice reports for the deleted clients after migrating it from v3.0 to v3.1.
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