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Automatic Client Registration

Overview

The backup server may be configured to accept only registered clients. Therefore, before you run the backup from this client machine to the backup server, you need to first register it with the backup server. From this page, you can register this client machine to the remote backup server that you are planning to backup to.

How to get here in the Web Console?
 In the login page, click on the "Sign Up" link, below the user name and password fields. Once, the client successfully signed up with a backup server, then this "Sign Up" link will not be displayed.

Automatic Client Registration

Automatic Client Registration is a feature to let the clients register to the backup server automatically from the client's web console page itself.

In the "Register Client" web console page, you need to provide the following details:

  • Backup Server: You can choose the backup server from the list of backup server's listed in this combo list. If the backup server is not listed or no backup servers are listed in the list, then you can manually add the backup server by clicking on the "Add Backup Server" link. If you are not sure about the backup server, contact your backup service provider/system administrator.

    Note: The backup server should be accessible to the client system and application should be running in the backup server system, when the client is registering.

  • Customer Pass Key: This key is provided by your backup service provider/system administrator, under which the client is registering in the backup server. If you don't have the one, contact your backup service provider/system administrator.

  • User Name: This is the ID value, which you had entered when installing in this machine. User name is the unique name with which your machine (client) installation is identified.

  • Password & Confirm Password: Specify the password to protect your backup account in the backup server. You can use this user name and password to login to the backup server's web console (if the backup server is configured to allow remote access for this client) and view your backup details in the backup server. You can also use this user name and password to login to the client's web console.

Troubleshooting

Error occurred while trying to register the client Show/Hide

Cause: Some internal error occurred, either at client or backup server side, when registering this client.

Solution: Contact your backup service provider/system administrator with error details.
The server you are trying to register this client is not a backup server Show/Hide

Cause: is not running in backup server mode at the selected backup server system.

Solution: Check whether is running in backup server mode or not. Or contact your backup service provider/system administrator with error details.
The Passkey key specified does not seem to be valid one. Show/Hide

Cause: The provided Customer pass key does not exist in the backup server or the entered Customer pass key is invalid.

Solution: Check the Customer pass key given by your backup service provider/system administrator. To avoid any typo errors, copy and paste the Customer pass key. If not, contact your backup service provider/system administrator with error details.
Client's group is currently deactivated Show/Hide

Cause: In the backup server, the Reseller/Customer is deactivated.

Solution: Contact your backup service provider/system administrator with error details.
Client limit reached for the group corresponding to the specified Passkey. Show/Hide

Cause: The Customer under which you are trying to register the client in the backup server has exceeded the maximum clients limit.

Solution: Contact your backup service provider/system administrator with error details.
No valid backup location was found to be set for the group corresponding to the specified Passkey. Show/Hide

Cause: The Customer's backup storage location is not accessible to the backup server.

Solution: Contact your backup service provider/system administrator with error details.
Not enough backup space available to add this client. Show/Hide

Cause: There is no sufficient backup space available in the backup server or allotted to the Reseller/Customer to accommodate this client.

Solution: Contact your backup service provider/system administrator with error details.

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