Edit Client Backup Configuration

Overview

This page is used to configure backup space and backup locations for clients backing up on to this server.

How to get here in the Web Console?

In the top menu, select: "Server Admin->Reseller Management (or Customer Management if Reseller Management is disabled)->List of Resellers". If Reseller Management is enabled, click on the name of the particular reseller and this will list the customers under the reseller. Now click on the name of the particular customer. This will list all the clients under the customer. Click on the "Edit Configuration" icon in the action column of this client row.

Client Information

Client Name : A non-editable field displaying the ID of this Client.

Server(Cluster) Name : A non-editable field displaying the name of this server.

Customer Name : A non-editable field displaying the name of the Customer.

Basic Configuration

Backup Storage Location : This is the location where backups from the client will be stored. If the client has already backed up to the server and if the backup location is changed, then there is an option to move the existing backups to the new location. [This field will not be available in Cloud Backup Server as the storage backend used is Amazon S3.]

Cloud Backup Server ( Backup Server deployed in Amazon EC2): The following field will be available only in a Cloud Backup server installation:

Temporary backup data cache location: Location on the local drive in the Cloud Backup Server instance where data is temporarily stored before being uploaded to Amazon S3 Storage. Once successfully uploaded to Amazon S3, the data is deleted from the cache location.

Move available backups for this client to new backup location: The user has the following three options:

If the user opts for Move backup data and update the databases option, then all the existing backup data will be moved to the new backup location. Data from all backup schedules from the client will hereafter be stored in new backup location.
Please note: If the new location is in another partition (or drive), then the backup data in the earlier location will be copied (not moved) into the new location. Once the data is copied and the backups are running to the new location, you can then delete the backup data present in the earlier location.
If the user opts for I have manually moved the backup data to the new location. Just update the databases option, then only the database entries are updated for the already moved backup schedules. If the data is moved manually only for some backup schedules, then the database in the new location is updated only for these selected backup schedules.

Backup data of a client resides under the folder [Old Backup Location/1/Client Name/].
Steps to manually move the backup data and update databases:
1. To move ALL the existing backup schedules to a new location:
  1. Create a folder with a name 1 in the new location.
  2. Under this folder, move the Old Backup Location/1/<Client Name>/ location to the new 1 folder.
2. To move a particular backup schedule:
  1. Create a folder named 1 in the new location.
  2. Under this folder, create a sub-folder with exactly the same client name as in the Old Backup Location/1/<Client Name> folder. Please note that folder names are case sensitive.
  3. In this sub-folder, copy the Backup Name folder (backup data) and the sgclient.txt file available under Old Backup Location/1/<Client Name>/ folder.
If the user opts for Leave the backup data in the old location option, then data from new backup schedules in the client will be stored in the new location. The existing backup data will remain in the old location and data from the existing backup schedules (full or incremental) will continue to be stored in the old location.

Disk space used by this client: Total space used by this client on the server.

Space Allocation: Using this field you can select to allot storage for the client manually or set it in auto mode. In auto mode, the client can continue using up the backup space till the allocated space for the Customer doesn't exceed.

Space Utilization Snapshot for Customer:

Disk space allotted for the Customer - the total space that all the clients under this Customer can use.
Disk Space used by the customer - The sum of the disk space allotted to different clients under this customer.
Free Backup Space available - Free space available in the Customer which is not allocated to any client i.e., it is the difference between backup space allotted to Customer and the total backup space allotted to clients.

The link “Edit Disk Space Allocated for Server/Reseller/Customer/Client” takes the user to Settings -> Disk Space & Client Management. This lists the Resellers, Customers, their clients and their backup schedules with their MCAL and Space details. The space settings can be edited here.

Web Access [Enable/Disable]: You can enable web access to this client by which the client can log into the server web console and access its backup data in the backup server from anywhere by using the ID of the client as the user name and the password specified in the 'Type Password' field.

Type Password: Password for this client can be edited here.

Confirm Password: This field is used to confirm that the password is entered correctly in the password field.

Advanced Configuration

Evaluation Status[Client Type]: Using this option you can upgrade a client that is in Trial to a paid client.

Set bandwidth throttling specifically for this client - 's Bandwidth Throttling feature enables the user to limit the bandwidth usage for a backup schedule. Bandwidth can be configured at the Backup server, Reseller, Customer and Client levels.

If the option No [Use Reseller's or Customer's or Server's global bandwidth throttling configuration] is selected, then the bandwidth throttling for the client will be set as per the Customer's configuration. If there is no specific setting for the Customer, then the client uses the Reseller's configuration (if Reseller Management is enabled in the backup server). If there is no specific setting for the Reseller, then the client uses the backup server's configuration.
If the option Yes is selected, then you can setup bandwidth throttling specific to this client by entering the following details:
- Enable bandwidth throttling for this client - Choose to enable or disable bandwidth throttling.
- Throttle bandwidth always - Choose this option to enable bandwidth throttling throughout the day.
- Throttle bandwidth from - Choose this option to enable bandwidth throttling only during the specified hours of the day.
- Disable Bandwidth Throttling during Weekend - Choose this option to disable bandwidth throttling during weekend (Saturdays and Sundays). However, bandwidth throttling will be active on all the other days.
- Throttle each backup to maximum of - The rate to which bandwidth should be throttled.

Update Button : After configuring the options specified above, click on the Update button to save the configuration for the selected client. Once the Client settings has been saved, a confirm alert message will be displayed to send the account details to the Client in an Email. Click 'OK' if you would like to view and send the Email. This confirmation alert will be displayed, only if you have enabled Email feature in the "Settings->Email Settings" page.

Note:

When a client uses up all the backup space allotted for the client, the server will not allow the client to backup thereafter. The client's backups will be aborted and will generate an event indicating the space issue. Backup can proceed only after the client is allotted more space on the server.

If backup/restore/replication/delete is active for a client, gives the following error message: 'Backup, restore, replication or deletion is in progress for the client whose data you are trying to move. Please make sure it is completed before you try moving the data'.

Troubleshooting Tips

Limitations