Client Backup Status Report
Overview
The Client Backup Status report lists the status of the backup schedules from the clients backing up to the backup server. The report can be filtered based on the status of the backup schedules, the date and the customers. Also this report can be scheduled to be sent in an Email on a daily or a weekly basis.
How to get here in the StoreGrid Web Console?
 In the top menu, select: "Reports -> Client Backup Status Reports"
View Report
'View Report' page has backup status reports for all clients. These reports can be filtered based on the backup status, data and customers. By default, the reports will be show the status of all backup schedules of all customers for the last 24 hours. You can also select the columns that are to be displayed in the report.
The default report that is shown in this page can be changed by creating a filter (click on the 'Filter' link) and setting the filter as the default by clicking on the 'Change settings for default view' icon in the top right corner of the report.
Client Backup Status Report has the following fields:
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Status : Indicates backup status; Success/Failure/Partial/Missed.
Failed: Failed, manually suspended from the client, manually aborted in the backup server.
Missed: Didn't run at the scheduled time, and even in 1 hour after the scheduled time.
Partially Completed: Some files or folders were skipped.
Successfully Completed: Completed successfully, no new or modified files to backup.
Customer Name: Name of the customer. Clients: StoreGrid ID of the client machine. Backup: Name of the backup schedule. Schedule Type: Full backup/Incremental Backup. Backup Start Time: Time when the backup was scheduled. Backup End time: Time when the backup ended. Total Time Taken: Time taken for the backup schedule to complete. Next Schedule Time: Time when the backup is scheduled next. No of Attempts: Number of attempts StoreGrid made to run the backup schedule. In case of failure, StoreGrid will try to run the backup again after 5 minutes and the number of such attempts is captured here. Total Files Listed : Total number of files available for backup. Protected Files: Number of files that were successfully backed up to the backup server. Skipped Files: Number of files skipped in a particular backup schedule. Skipped Folders: Number of folders skipped in a particular backup schedule. Remarks: Warning message.
Filter : The backup reports can be filtered by backup status, customer and date of the backup schedule. You can create as many as ten filters. To create a filter, click on the 'Filter' link at the top of the status report and it will open the Filter Settings windows where you can enter the following details:
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Filter by backup status: This section has the following options:
- All: Will include report of all backup schedules
- Failed: Will include the report of only those backup schedules that failed, were manually suspended from the client or were aborted in the backup server.
- Missed: Will list backup schedules that didn't run at the scheduled time, and even in 1 hour after the scheduled time.
- Partially Completed: Will list backups that completed partially i.e. some files or folders were skipped.
- Successfully Completed: This includes backups which completed successfully, including those backups where there were no new or modified files to backup.
Filter by customer: Backup reports can be generated either for all the customers or for a particular customer. Select the customer [all customers/trial/default/....] for whom the report is to be generated. Filter by date: Backup reports can be filtered by date of the backup schedule. A data range can be also be specified and it should be within the current month and the previous month. Sort by Column: The reports can be sorted by various columns. By default, the report is sorted by the backup end time. The reports can not be sorted by the 'Total Time Taken'. Show: The number of reports to be listed per page, default been 25. Delete this Filter: To delete a filter, select the filter from the drop down and then click on the 'Delete this filter' link. Default filter (filter saved in 'Change Settings For Default View' page) cannot be deleted.
Export: The status report that is currently listed in the 'View Report' page can be exported into a comma delimited (CSV) file by clicking on the 'Export' link at the top of the status report.
Email: The status report that is current listed in the 'View Report' page can be sent as an Email. Click on the 'Email' link at the top right corner above the status report and enter the Email addresses to which this report should be sent. When entering more than one Email addresses, the Email addresses should separated by a comma.
Change settings for default view (icon): By default the Client Backup Status Report shows the status of all the backup schedules from all customers for the last one day. You can configure it to show a different status report when the page loads by setting the appropriate filter in default settings page which can be accessed by clicking on the 'Change settings for default view' (icon) at the top right corner above the status report in the View Report page.
Schedule Email Report
StoreGrid can be scheduled to send Email report of the status of the backups on a daily or weekly basis. To schedule the Email reports, click on the 'Schedule Email Report' tab and enter the following details:
To Email ID: Recipient Email IDs, multiple addresses should be separated by comma. Filter by backup status: Reports can be filtered on account of their backup status, Failed/Missed/Partially Completed/Successfully Completed. Filter by customer: Select the customer [all/trial/default/....] for whom the report is to be generated. Schedule: The reports can be emailed either daily at a specified time or weekly at a given day and time.
Troubleshooting Tips
Limitations
Reports older than the previous calendar month cannot be viewed. 'Total files listed' will not be available for clients running older version (< 2.3.5) of StoreGrid. For clients running older version (< 2.3.5), in error cases like authorization failure, customer/client deactivated etc., the 'No of Attempts' value might not be correct. 'Next Schedule Time' will be calculated in the backup server based on the scheduling type of the backup. If a backup is interrupted in client side and is rescheduled after 5 minutes, the backup server may still show the next schedule time based on the backup schedule configuration.
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